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Frequently Asked Questions

The information presented here is intended as a practical guide to help users orient themselves, better understand roles, and place people within the overall context. This resource promotes a more organized, intuitive, and enriching experience.
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1. What is Who's Who?
We are a technology and compliance company that helps financial institutions and vulnerable businesses operate with clarity, visibility, and peace of mind.
We serve the financial, fintech, real estate, legal, development, cooperative, notary, SOFOMES sectors and any company with due diligence processes or under LFPIORPI.
We have secure infrastructure, encryption, access controls, and retention policies aligned with best practices and regulatory standards.
Request a demo, Choose your plan and we'll guide you through the registration, integration, and initial scans process.
Our support team is available Monday through Friday, from 9:00 AM to 6:00 PM (Mexico City time). If you send a message outside of these hours, we will respond the next business day.

You can contact us through these means:
Email: sales@quienesquien.com.mx
Telephone: +52 (55) 5596-3030
Contact form: click here here
We will respond to your message as soon as possible.

1. How do I know if I am a Vulnerable Activity according to the LFPIORPI?

You can check the section “Vulnerable Activities”"within the 'Solutions' menu for
Identify whether your company falls under any of the regulated activities. If you wish, we can help you.
We can guide you step by step.

Each query generates records of date, source, and matches, facilitating internal and external audits and visits by authorities. Everything is documented and available.
Yes. You can upload files with hundreds or thousands of records for validation in seconds. Ideal for real estate agencies, notaries, leasing companies, construction companies, and more.
The sources are continuously updated to ensure that your checks are always performed against official and current information.
1. What type of financial institutions can use the solutions offered by Who's Who?
We serve institutions regulated by the CNBV, SOFOMES, fintechs, credit unions, pawn shops and any entity that needs to verify people, monitor risk lists or strengthen its compliance processes.
We consult national and international lists, sanctions, PEPs, regulatory observations, and key risk sources. These are constantly updated to ensure timely and traceable decisions.
Yes. We have APIs, connectors, and technical support to seamlessly integrate Q-Detect into your operation.
1. What is Q-Detect?
It is our platform that verifies individuals and legal entities in milliseconds, with reliable sources and traceability to comply without stress.

From: https://app.q-detect.com
Your administrator account can create your logins or request support if you need assistance.

Individual, bulk, and API queries. You can verify identity, risk lists, matches, and upload your own lists.
Each search generates metadata, matches, sources consulted, and execution date. This evidence allows you to audit and document operations.
Administrator users can create, edit, or delete access from the settings panel.
Yes. We have APIs, technical documentation, and support for integration projects.
1. What do I do if I can't find a resource or guide on the site?

You can write to us using the form contact or request that the support team send you the information directly.

From any section of the site you can access the form “Request a demo”Our team will contact you to schedule it.

In the “Resources” menu you can find articles, guides, events and updated content on compliance and verification.

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